Terms & Conditions

Effective Date: February 16, 2025


Last Updated: February 16, 2025

Welcome to TravelZen (“Company,” “we,” “us,” or “our”). By using our services, you (“Customer,” “you”) agree to these Terms & Conditions. Please read them carefully before making a booking.
1. Services Offered
TravelZen provides:
* Domestic and international flight bookings
* Hotel reservations
* Car rentals
* Vacation packages
* Other travel-related services
All bookings are handled exclusively over the phone through our customer support team.
2. Booking & Payment Policies
* Booking Confirmation: A booking is confirmed only after full payment is received.
* Accepted Payment Methods: We accept payments via credit cards, debit cards, PayPal, and Stripe (all transactions are in USD).
* Service Fees: We charge a non-refundable service fee, typically $25 per booking, though this may vary depending on airline and hotel policies.
* Cancellation & Refunds:
* Most flight and hotel bookings are non-refundable.
* In certain cases, cancellations may be allowed with a high cancellation fee, as determined by the airline or hotel.
* To be eligible for any refund, cancellations must be made within 24 hours of booking.
* Cancellations made after 24 hours may not be eligible for a refund or may incur significant penalties.
* Booking Modifications: Changes to bookings depend on the airline/hotel policies and may incur additional charges.
3. Pricing & Availability
* Real-Time Pricing: Prices are subject to change and are not guaranteed until a booking is confirmed.
* Errors & Omissions: While we strive for accuracy, pricing errors may occur. In such cases, we reserve the right to cancel the booking and offer alternatives or a full refund.
4. Liability & Disclaimers
* TravelZen assumes responsibility for flight/hotel cancellations, delays, or pricing errors to the best of our ability.
* Refunds are subject to airline and hotel policies, and we are not liable for delays in processing refunds from third parties.
* Force Majeure: TravelZen is not responsible for cancellations, delays, or losses due to natural disasters, pandemics, government actions, technical failures, or other unforeseen events beyond our control.
5. User Responsibilities
* Customers must provide accurate personal information (including full name, passport details, and contact information). Any errors may result in additional charges or denial of travel.
* It is the customer’s responsibility to verify visa, passport, and travel requirements before booking. TravelZen is not liable for denied boarding or entry due to incomplete travel documents.
6. Third-Party Services
* We use third-party providers (airlines, hotels, rental agencies) to facilitate bookings. Their terms and policies apply in addition to ours.
* TravelZen is not responsible for service failures, changes, or disruptions caused by third-party providers.
7. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of the United States. Any disputes arising from the use of our services will be resolved under U.S. jurisdiction.
8. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be effective upon posting on our website.
9. Contact Information
For any questions regarding these Terms & Conditions, please contact us at:
📧 Email: contact@travelzen.us
By using TravelZen’s services, you acknowledge that you have read and understood these Terms & Conditions.