Privacy Policy

Effective Date: February 16, 2025
Last Updated: February 16, 2025

At TravelZen (“we,” “us,” “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our services.

By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect

We collect the following types of personal information when you book travel services with us:

Personal Information: Name, email address, phone number, passport details
Payment Information: Credit/debit card details, PayPal, and Stripe transaction details
Travel Information: Flight and hotel booking details, special requests, and preferences
Technical Data: Cookies, browsing behavior, and analytics data collected through Google Analytics

2. How We Collect Your Information

We collect personal information directly over the phone when you make a booking with us. Additionally, we use cookies and tracking technologies (Google Analytics) when you visit our website to analyze user behavior and improve our services.
3. How We Use Your Information

We use your personal information for the following purposes:

To process and confirm your flight and hotel bookings
To provide customer support and communicate about your reservations
To comply with legal and regulatory requirements
To enhance and personalize your travel experience
To analyze website performance and improve our services

4. Sharing of Your Information

We share your personal information with trusted third parties only when necessary to complete your bookings and transactions. These third parties include:

Airlines and Hotel Partners – To process your reservations
Payment Processors (Stripe, PayPal) – To facilitate secure transactions
Regulatory and Law Enforcement Agencies – When required by law

We do not sell or rent your personal data to any third parties for marketing purposes.
5. Cookies & Tracking Technologies

We use cookies and tracking tools like Google Analytics to:

Improve website functionality
Understand user preferences
Provide a better browsing experience

You can disable cookies in your browser settings if you prefer not to be tracked.
6. Your Rights & Choices

As a customer, you have the right to:

Request access to your personal information
Request correction or deletion of your data
Opt-out of marketing communications
Request data portability (if applicable)

If you wish to modify or delete your data, please contact us at contact@travelzen.us.
7. GDPR & CCPA Compliance

We comply with General Data Protection Regulation (GDPR) for EU customers and California Consumer Privacy Act (CCPA) for California residents.

If you are an EU or California resident, you have additional rights, including:

The right to know what personal data we collect
The right to request deletion of your data
The right to object to data processing
The right to data portability

To exercise these rights, email us at contact@travelzen.us.
8. Payment & Security

To ensure safe and secure transactions, we use:

SSL Encryption to protect sensitive information
Secure Payment Gateways (Stripe, PayPal)
Fraud prevention measures to safeguard your transactions

9. Third-Party Services

We use third-party services to facilitate travel bookings, including:

Global airline reservation systems
Hotel booking platforms
Payment processors

We do not participate in any affiliate programs.
10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. We encourage you to review this page regularly for updates.
11. Contact Us

For any questions or concerns about this Privacy Policy or your data rights, contact us at:

📧 Email: contact@travelzen.us

By using TravelZen’s services, you acknowledge that you have read and understood this Privacy Policy.