Refunds & Cancellations

Effective Date: February 16, 2025


Last Updated: February 16, 2025

At TravelZen, we understand that travel plans can change. Our Refunds & Cancellations Policy is designed to provide transparency on cancellations, refunds, and modifications. By booking with us, you agree to the following terms.

1. Flight & Hotel Cancellations
* Customers can cancel their bookings directly through TravelZen by contacting our 24/7 customer support.
* Cancellation Fees: A standard service fee of $25 per booking applies. However, additional charges may vary based on airline and hotel cancellation policies.
* Refund Eligibility:
* Most flight and hotel bookings are non-refundable.
* Some cancellations may be allowed with high cancellation fees imposed by airlines or hotels.
* Cancellation Timeframe:
* To be eligible for a refund, cancellations must be made within 24 hours of booking.
* Cancellations made after 24 hours may not qualify for refunds and could incur significant penalties.

2. Other Travel Services (Car Rentals, Vacation Packages, etc.)
* Cancellation policies vary by service provider and will be communicated at the time of booking.
* Some services may be non-refundable, depending on the provider’s terms.

3. Refund Policy
* All refunds are processed by TravelZen on behalf of the airline, hotel, or third-party service provider.
* Refunds are typically processed within 7-14 business days and returned to the original payment method.
* Service fees are non-refundable after 24 hours of booking.

4. Modification & Rescheduling
* Customers may modify their flight or hotel bookings based on the policies of the airline or hotel.
* Modification Fees:
* Fees vary depending on the airline, hotel, or service provider.
* Any fare difference must be paid by the customer.
* Advance Notice Requirement:
* Flight modifications must be requested at least 24 hours before departure.
* Hotel modifications must be requested at least 24 hours before check-in.

5. No-Show & Last-Minute Cancellations
* If a customer fails to check in for a flight or hotel reservation, the booking is considered a no-show and is completely non-refundable.
* Last-minute cancellations do not qualify for a refund.

6. Force Majeure (Uncontrollable Situations)
* In the event of natural disasters, pandemics, airline strikes, or other unforeseen circumstances, TravelZen will assist customers in obtaining refunds, subject to airline, hotel, and service provider policies.

7. Contact Us
For cancellations, refunds, or modifications, please contact our 24/7 support team:
📧 Email: contact@travelzen.us
By booking with TravelZen, you acknowledge that you have read and understood this Refunds & Cancellations Policy.